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How Campbelltown City Council kept their project on track with Cadia

Customer: Campbelltown City Council
Project: Somerset Street Pipeline Replacement, Minto NSW
Products Supplied: 2 x 900mm concrete pipe
Time period: November 2021

Project snapshot: 

Campbelltown City Council is working on replacing the existing damaged stormwater line at Somerset Street, Minto. The line had corroded over time with the old pipes in place, and the Council team attended this routine job to switch out the old pipes with new Class 4 concrete pipes.

The challenges: 

Whilst working on this routine upgrade, a section of the pit collapsed suddenly and the team on site needed to improvise with a solution ASAP. 

The Council team needed a replacement pipe to be delivered to site urgently - within hours - however, they knew this would normally be an on order with at least a few days wait time. 

Cadia’s Solution:

Campbelltown City Council’s Senior Project Officer, Carlos Negron, contacted Roy White at Cadia hoping for a quick solution. It was an outside chance, but Carlos needed to get his project back on track fast.

“Roy was very approachable and knowledgeable and was able to source the pipe for us immediately,” says Carlos. 

“To be honest, I was blown away that the pipe was delivered the very same day - I’m not used to getting such outstanding service.”

Roy adds that Cadia’s service-oriented approach means they are able to offer an agile response to complex or urgent situations such as this.

“Whether it is a complicated project, special requirements or a mission-critical job, we’re dedicated to providing the plumbing and water industries with a high-quality product and superior service.”