Terms and Conditions of Trade

Our Terms and Conditions of Trade are the terms that regulate your dealings with us.

We recommend that you carefully review these Terms and Conditions of Trade before engaging with us.

If you need additional information or wish to discuss these terms, please reach out to our team for assistance on 1300 422 342 or email us at contracts@cadia.com.au. 

View Terms and Conditions PDF

Website terms of use

The use of this website is subject to the Terms of Use as detailed below in conjunction with our standard Terms and Conditions of Trade which together constitute the full agreement between you the client and ourselves. By using this website you acknowledge that you have read, accepted and agree to be bound by both of these sets of Terms and Conditions.

If you intend to transact through this website (i.e purchase Goods and/or Services) then you warrant that you are at least 18 years of age, that you have the power to enter into this agreement and you acknowledge that this agreement creates binding and valid legal obligations upon you.

If you do not agree with or do not wish to accept the Terms and Conditions relating to this website, then please do not use this website. You are also advised that failure to accept our Terms and Conditions may result in your inability to access certain sections of this website.

PRIVACY POLICY

Cadia Group Pty Ltd is committed to protecting its customers privacy in accordance with National Privacy Principles. Cadia also recognises that when customers choose to provide information, the customer trusts Cadia to act responsibly and in the customers best interests. To achieve this, Cadia has the following in place to protect personal information:

STORING INFORMATION

Cadia will take all reasonable steps to ensure that information held is accurate up-to date, complete, applicable, is not misleading and will only be used for the purposes stated in this Privacy Policy. Cadia will maintain security safeguards to protect information and will take all reasonable steps to ensure that customers information is not disclosed to any unauthorised person or entity.

SECURING INFORMATION

When making a transaction through the Cadia website, customer information will pass through a secure server using SSL (secure sockets layer) encryption technology. The encryption process ensures that information cannot be read by or altered by outside influences.

INFORMATION CADIA COLLECTS

When a customer requests Goods or Services, Cadia may collect personal information to facilitate the purchase of Goods and/or Services. Such information will enable Cadia to process transactions efficiently, analyse website services and enable the business to provide a higher level of customer service (which may include informative or promotional activities).  Cadia may also collect the following information/tracking data for statistical purposes, and/or to help improve website functionality, or to assess advertising activities, and may document:

(a) Your IP address.
(b) The date and time of your visits to our website.
(c) Your clicks and activity on the site.
(d) The referring site if any through which you clicked through to this site.
(e) Technical information on your browser, device and operating systems.

CONTACT

Any contact details given during an interaction with Cadia may be used by any of its related entities to keep you updated with special offers and other company information. We completely respect your privacy and will not hesitate to cease communication upon request. An unsubscribe link is included in every email communication

INFORMATION CADIA RELEASES

Cadia will only release information about you as authorised by yourself, required by law or where required for Cadia to provide Goods or Services to yourself e.g. to third party suppliers, or delivery companies. Where supplied to such third parties the information provided will only be sufficient for the third party to perform their services and may not be used by them for any other purpose.  Cadia will not release your information for any purpose which you could reasonably expect us not to release the information. 

Except as detailed above, Cadia will not share, give, sell, rent, or lease information to third parties.  Your personal information will only be disclosed to those employees within our organisation who have a need to know, in order to ensure you are provided with information about our Products and Services, or to request Goods and Services through this website.  Under the Privacy Act (1998), you can ask to see any information we may hold about you, and you also have the right to have any inaccuracies in the same corrected by us. We will comply with any such requests to the extent required by the Privacy Act (1998) within fourteen (14) days of the receipt of your request.

COOKIES

The Cadia website uses a technology called cookies (a small element of data the website may send to your computer), that may be used to provide you with specific information for the purpose of us tracking site usage and traffic. These cookies do not read your hard drive but may be stored on your hard drive to enable our website to recognise you when you return to the site.

MAILING LISTS

If at any time you are on a mailing list you may request to be removed and we will comply with your request. If there is no unsubscribe button provided then please use the “Contact Us” section of the Cadia website.

RETURNS, DAMAGED OR DEFECTIVE GOODS

Our policy in relation to Returns, Damaged or Defective Goods shall be as specified in our standard Terms and Conditions of Trade.  Custom made goods and special orders may not be returned.  We shall not accept returns for change of mind or if you make a wrong decision unless due to our negligence or incorrect information supplied by ourselves.

COPYRIGHT AND TRADEMARKS

The contents of this website are at all times the copyright or trademark property of either ourselves, our suppliers or linked third parties and you may not distribute, reproduce, display, publish any trademark or other content of this website for any purpose whatsoever without the prior written approval of us, our suppliers or linked third parties (each as applicable). Furthermore you agree to indemnify us against any claims, costs, damages or losses incurred by us should you fail to comply with clause.

ADVERTISERS AND LINKED SITES

The display on our website of any advertiser or the provision of a link to third party websites does not constitute our endorsement of either the advertiser or third party provider or any of their website content or business practices. As we do not have any control of the content of any third party websites, access to such websites is at your sole risk and we recommend that you thoroughly review the terms and conditions of use and the Privacy policies of any third party website immediately you access such a site.

We shall accept no liability in regards to any dealings, promotions or activities between yourself and advertisers or third party providers.

SPECIFICATIONS AND INFORMATION

Specifications and information provided on this website are given in good faith based on our knowledge, experience, or information provided to us by manufacturers and/or suppliers, or derived from sources believed to be accurate at the time the information is received by us, therefore it is recommended if you have any concerns as to the suitability of Goods or Services provided through this website in respect of the use of the Goods or Services or their suitability for a particular use that you contact us or seek external professional opinion.

You acknowledge and accept that colours and brands of items displayed on the website (where brand is not specified in Item Description) may not reflect the true and actual colour or brand of such items as this may be affected by external influences such as the quality of images supplied to us for use, or the quality, age or settings on your monitor, or the brand available at the time of order.  If colour, or brand, is a major factor in your decision making we recommend you contact us before purchase.

ON-LINE ORDERING

Display on this website does not guarantee the availability of any particular Good(s) therefore all orders placed through this website shall be subject to confirmation of acceptance by us. Orders for Services shall be subject to confirmation of suitable timeframes between you and ourselves for provision of the Services.

CHANGES TO TERMS AND CONDITIONS

We reserve the right to change any of the Terms and Conditions displayed on this website (including our Privacy Policy) at any time by notifying you through this website that we have done so. By continuing to use this website it shall be deemed that you agree to be bound by the amended terms and conditions as notified and posted on the website.

DATA BREACH POLICY

Cadia’s procedure for managing a data breach, including considerations around notifying persons whose privacy may be affected by the breach are documented in its Data Breach Policy.  Effective breach management, including notification where warranted, assist Cadia in avoiding or reducing possible harm to both the affected individuals/organisations and Cadia, and may prevent future breaches.  To request a copy of our Data Breach Policy please use the “Contact Us” section of the Cadia website.

CONTINUOUS SERVICE

Due to the inherent nature of websites we cannot guarantee uninterrupted or continuous availability of this website and you accept that the website may also be unavailable from time to time for maintenance or scheduled upgrades. Where able we shall give you advanced warning of the same. We shall accept no liability in relation to website downtime whether scheduled or otherwise.

TERMINATION OF USE

These terms and your access to our website may be terminated by us (at our sole discretion) at any time without notice or any requirement to give you a reason why. In the event of termination under this clause we shall have no liability to you whatsoever (including for any consequential or direct loss you may suffer).

JURISDICTION

This website (excluding any linked third party sites) is controlled by us from our principal business premises in Australia. It can be accessed from countries around the world to the extent permitted by the website. As each country has laws that may differ from Australia, by accessing this site, you agree that the laws and statutes of Australia shall apply to any dealings, actions or claims arising out of, or in relation to, this agreement, or your use of this website, irrespective of any conflict with any laws and statutes applicable to your country of domicile.

You further acknowledge and agree that these terms are governed by the laws of New South Wales.  The Customer submits to the non-exclusive jurisdiction of any New South Wales court and waives any rights to claim that courts there are an inconvenient forum, and further that any legal proceedings will be conducted in English.

We make no representation that Goods or Services offered through this website are appropriate, available or suitable for use in countries outside of Australia, and accessing any material or content from, or through, this website which is illegal in your country of domicile is strictly prohibited.

MONTHLY PROMOTION

• Maximum of 2 claims per customer for this promotion
• Order must be invoiced by last day of the promotional month to qualify
• Customers must claim within 24 hours of ordering
• Chosen promotional item will be dispatched the following month after promotional month invoicing is completed
• A single order over the specified amount is required to qualify for a gift
• One gift per qualifying order